Tools & Utilities

January 1, 2021

Perpetually Question How We Work

Post Pandemic, Continue Asking Why Do We Work the Way We Do.

A.K.A. – Don’t throw out the ham ends…

You may have heard of the baked ham story. The one where the two ends of a ham are cut-off because the oven was too small to accommodate the ham so it had to be put in a smaller pan. Then, generations later, as the “famous” family recipe was handed down, the “tradition” of cutting off each end of the ham continued. Nobody asked why. Maybe family members made up elaborate assumptions on how it affected the flavor or they simply had blind “trust” in Great-Great Grandma May.  It’s a good story to ask “why?” and to do it regularly. As a person who gets a nervous twitch in my right eye every time I see inefficiency, I have a small breath of relief to see remote work continue from the 2019 Novel Coronavirus, for those fortunate to have jobs that allow it. Companies were either forced (by employees or trends) to continue to allow remote work or realized it made for attractive recruiting tactics. Or other reasons that I failed to mention. So for the love of Gilbreth (that is, Frank Bunker Gilbreth, famous efficiency expert), continue asking “why, why, why” and help me manage my eye-twitching.

People seem to be getting more done with less time and needless to say, with less interruptions. Some data reports that 3 interruptions in any given day knocks out 1 hour of your time. People HR says it’s twice that.

And what about the focus time needed to think and process? This is becoming a newly appreciated realization. But let me ask you this: regardless of how much your job requires you to be in the office, how much downtime to think and process do you require to be impactful on a daily basis? (I’m gathering this information in this three minute survey, so please take this if you can – you may even get a Bourbon and Pie sticker for your contribution. One never knows ;)).

To continue on the “why wagon”, and gather more skills to increase effectiveness, here’s a few things to consider:

  1. (Kindly) practice saying “no”. Why are you allowing more work to pile up when you immediately know certain asks of you will kill the next day or week?
  2. Introverts, take heed in this helpful article and avoid an Introvert Hangover.
  3. Remind yourself you have a life outside of work – and if you don’t, find one. Realize you’re not alone with social scarcity with Caution Fatigue still being felt from the pandemic aftermath.

But whatever the case, use the oxygen mask metaphor and put yours on first (AND BREATH) before tackling challenges take you away from the task at hand.

And with all of these areas mentioned, question everything. Constantly. Make it your new habit. Or just keep passing down that same old ham recipe.

June 7, 2020

Do You, Do…You?

Have you ever tried to be someone you’re not? We’ve all done it. Maybe we’re trying to impress someone or fit in with a certain crowd. But in the end, it never feels quite right. Chris Escobar, a coach for introverts, learned this lesson the hard way. He tried to use buzzwords and phrases to impress a potential business partner, but it only backfired. In his own words, “I was being a tool.” The lesson here is simple: be yourself. It’s a lesson we’ve all heard before, but it’s worth repeating. And in Chris’s case, it’s a lesson he’s now passing on to others.

March 9, 2020

Why I Coach Introverts

Freedom Is An Opportunity To Help – The Jist of Me Is Freedom

Freedom is nothing but a chance to be better.

Albert Camus – French author, journalist and philosopher

If you want to know the jist, core of me, it’s freedom. That’s my constant motor and what’s driven my life and also in my choosing to coach Introverts (as an homage to Introverts, for the duration of this article, I’m intentionally capitalize the “I” in Introverts). If you were to meet me, you’ll likely see the outgoing freedom part and not think for one second that I’m an Introvert. But I am and it started way back when I was a wee man. I would stay in my bedroom for hours doing crafts, tearing apart toys to see how they worked and building countless model airplanes and cars.

I also loved to go on solo bike rides; I would wake early in the morning, throw the covers off, and already fully clothed would run out the door, jump on my bike and ride into the morning sun. I loved that nobody was around except a few stray cars. And for me, that was pure freedom.

Notwithstanding, both at home and school, I loved to play outside with my classmates. You may have played similar recess games where you’re from, but among those we played : Crack the Whip, Red Rover and Smear the Queer (for those of you in the Bay Area, you probably remember this one and each could attest that we didn’t know what a queer was – it was just a funny name that rhymed 🙂 ). But here’s some details of what those games were based on my personal accounts :

Crack The Whip

Where a kid at the end of an arm-locked line of kids running as fast as they can in a snake pattern, gets thrown 12 feet, lands on either their back, head or shoulder and shakes off the concussion and keeps going.

Smear The Queer

(Those of you in the Bay Area may know this one. To others: In all honesty, we didn’t know what a queer was – kids just like things that rhyme.) This game was whereby anyone holding a ball gets selected by being screamed at, “you’re it!” and suddenly, it’s you verses the world (i.e., every kid in the playground), chasing you across an entire grass field, until your crushing demise when 10 of them tackle and pile on top of you. Inevitably, one kid gets the wind knocked out of them and can’t breath for about 30 seconds while a small group of others lean over the top of them to see what going to happen. The only disappointing part is the game never quite lives up to its name.

Red Rover

A line of kids with locked arms sweetly chants a playful “Red Rover, Red Rover” and calls a lucky contestant by name, challenging them to break the locked arm grip. As they run in full-sprint towards the challenger line, you and your fellow comrad look at eachother in unison with a knowing and evil smile and attempt to “clothesline” them across their neck forcing their legs to fly upwards while they land on their arses.

PLEASE SHARE your: asphalt-rash, blue/green/yellow bruises or grass-stained stories with me either directly or in the comments on this posting.]

Back in the classroom, I sobered up real quick from the playground. I was quiet. And when I would get called on by the teacher I would clam up. I had little confidence, compared to my outdoor physical abilities, as attested by my grass-stained, Toughskin™ Jeans.  But I was also restless as bored as a police officer with a radar gun working an Amish highway. 

I didn’t see the point of learning about the perils and triumphs of “Janet and Mark” (or Dick and Jane) and how that had anything to do with building cars or airplanes or becoming an astronaut. So, other than recess, not only did I find school less than exciting, but also quite uncomfortable. 

They say your environment heavily influences introversion. And in my case, being a subject in a dictatorship regime, ruled by my United-States-Marine-Korean-War-Veteran-and-proud-Teamster-dad, my older sister and I weren’t allowed to say much. (However, the home-leadership ruling party would temporarily flip to a Democracy for my youngest sister, when she decided to sass-back and say what she felt). To say she could get away with murder was close to the literal truth as she somehow had some cosmic ability to put dad under a spell.  This ability could have been freedom for me, but instead I had to learn how to argue like a lawyer when I wanted to go out with my friends.  But had my father known about the amazing effects of Psychological Safety, perhaps things would be different.  And if so, monkeys would fly out of my butt, to coin a phrase by W. Campbell, a public access television show personality. 

But in school and throughout college, I preferred chatting with the quiet, the socially-awkward and the quirky people – yes, the Introverts. And for me, that was freedom. Freedom from peer pressure and to choose to hang out with people of interest to me. I didn’t need to hang out with the popular kids with one-dimensional, hormonal interests. These other quirky people were far more interesting.

One of my first best friends was Andy, in 1st grade. He had very little physical ability, spoke with a lisp, and had pasty white clammy hands – seemingly always clasped together. He was almost tragically shy and very nervous. Classically trained in piano, he adorned a t-shirt with a cartoon of Beethoven on it for our class photo, which was in high-contrast to others with Scooby-Doo or Starsky and Hutch t-shirts. I felt it was my duty to transport this kid into coolsville to at least let the world know how amazing he was. And for me, that was freedom. I got the feeling that his first-generation German parents were concerned about his and his older brother’s aversion to toys or outside activities as they created this amazing, massive playroom in the loft of their large, A-frame house. They even build him a treehouse that was painted white inside and out. A far cry from my fort that I had built with overlapping scrap wood in the back of my parents tool shed that was ground-level (I later build a hatch and ladder where yo u can climb up to the top of the shed that was pretty badass – digression #2). But still, Andy’s was very plain. So I talked him into mounting his Snoopy pennant and other posters on the inside walls. I brought my Oakland A’s 1972 World Champions pennant to juxtapose his, along with some other posters I had. It was still sterile as tree houses go, but it was cooler and he liked it. And for me, that was freedom – to help a homie out and to show him he can let loose a little bit. All we needed was some firecrackers to throw out the windows and slingshots to shoot squirrels in the nearby trees. (Which I really think his parents would encourage).

And so this trend continued through high school and to college. In high school, I was part of a small contingency of off-the-beaten mischief instigators. We had gross-out contests with each other, initiated “egg wars” in nearby orchards and fields and had unapologetically cruel nick names for those kids in school who had obvious but less-than-appealing physical features. We never put harm on anybody and preferred that we had our own inside world of language, starting off and ending every sentence with, “Swear to God” (definitely far from any religion intention). Aside from this, I still had an affinity to hang out with the quieter people and although I was in sports, preferred to hang out with the mischief-makers and quiet people, rather than adorn my jersey on game day. And for me, this was freedom.

In college, I befriended Steve, whom I met in a speech class which started first thing in the morning. As we waited outside for the classroom to open its doors, he explained his completely whacked-out and bizarre dreams to me. He was like a mad scientist when he talked with his waving hands and fingers constantly moving doing a kinda hocus-pocus magician thing. He had all kinds of fascinating projects he worked on at home too but for the most part he was a huge dream enthusiast. After his speech on dream definitions and tips on how to remember your dreams, many people came to him before class asking him what their dreams meant. It was fascinating! Mind you, not a popular thing of that time. He was extremely creative and had a lot to share and apparently, he felt comfortable with telling all of his thoughts and ideas to me. It was super fun – and that was freedom to me.

When I got into the professional world as a project manager, I worked with many personality types and among them were the creatives and engineers who tended to be less likely to speak up – yes, the Introverts. And I found out an amazing thing:  when they’re comfortable and also during one-on-one meetings, they speak more. A lot more.  Perhaps my expectation bar was low, but it was surprising. And when what they had to say came out more, I was able to use that to find out how to better get the project done. There was a lot of holding back key information that would have been really helpful in a meeting, but they were comfortable to tell me in the hallway after the meeting or when we met one-on-one. And in business, that sometimes is too late. I saw it as an opportunity to help the project via efficiency or better communication.

So if that doesn’t help you to understand a bit more of why I choose to coach Introverts, I hope you’ll not feel you’re in a dictatorship regime and that you can tell me in a freedom-to-protest way, Introvert-rant way, or any way you feel.

March 3, 2020

Collaboration: Key to Dynamic & Fluid Teams

Inclusion and Collaboration Breeds Better Business

We could all use a little more championing, advocacy and awareness for others. And at this point, if you haven’t heard about safety (Psychological Safety) and EQ (Emotional Intelligence) you’ve probably been away for some time on an island with no internet.

EQ, short for Emotional Quotient or Emotional Intelligence, is the fuel that generates an acute awareness of others and also having an awareness of, control of, and the ability to share your emotions. It’s also the fuel that enables you to handle interpersonal relationships judiciously and empathetically and enhances others around you to “reveal” themselves and their ideas. And if you get the others in the room to share, you can get the rest of the lot to jump in and contribute to build-on optimal solutions.  It’s like having a cave full of gold in arm’s reach that you didn’t know existed but was always there. Once you figure this out, you’ll be an “everybody advocate” for life. A Harvard MBA in hand alone, won’t do all of that ;).

I’m not talking about enabling others to rely on you to help them reveal themselves, but it may feel like that at times. Sometimes it’s just a small push. Consider it, doing the right thing for the betterment of the team and organization. (OK all you Gordon Gekko’s in the room can just stop and get off the bus right here!).

Are You Even Aware?

You may not even know you have a people advocacy deficit in your team or organization. Maybe you’re already operating at a decent level and think you’re running just fine without all of this fluffy, hoity-toity, woo woo mumbo-jumbo. And maybe you’re still able to get from point A to point B and get your stuff done and reach your quarterly goals. But also a car with bald tires running on leaded gas like they had in the 70’s can do that too – emitting black soot toxins into the air with the balding tires about to bust open. Sure, you’ll get there but not always in the most optimal way and you’re leaving behind a path of damage without even knowing it.

What is Your Team and Organization’s Culture?

But there is hope and you can be the change you want to see in your world (to almost quote Gandhi).

In general, there is an underwhelming amount of EQ muscle memory that is yet to be fully realized in the business world. Let’s say you’re running a meeting and have some problems to solve that determines the next three months of work. You put it to the team to figure it out. In typical tribe behaviour, those whom you’d expect to speak first, typically do. Their opening comments may start with louder-than-necessary vocal variety, with hands and arms flailing in unison to unwavering and generally likable charismatic facial expressions. But they have emphasized their points, speculated thoughts, cited industry trends, backed by some Harvard Business Review data and other key points. And there’s nothing wrong with this – if it’s just a warm up act to more ideas from others to open up and share. However, this warm-up act  becomes the main event in most cases and all the other acts never get off the bench.

…opening comments may start with louder-than-necessary vocal variety, with hands and arms flailing in unison to unwavering and generally likable charismatic facial expressions…

The first to talk in a meeting
(it’s cool if everyone else chimes in)

And who is this person that I’ve implied is obnoxious and selfish? In some cases it’s someone who wants to break the silence. It may likely be someone who has unofficially and unknowingly fallen into a norm as “the first to talk”. And the bad behaviours continue from there. And the objective and ideas (and maybe innovative ideas) stay floating in the heads of those who do not or can not speak, for various reasons.

…Meanwhile, back to the meeting…

You ask if anybody else has any adds or ideas. Crickets chirp, so you put it to vote and everyone “agrees” to move forward with the “flailing” idea that the team spends the next ~2000+ hours of work on. At this point a few things could have been done:

  1. You table the decision to a later time (end of day or next day), encouraging others to send you back ideas or confirmations of the directions.
  2. You table the decision and make a point to meet separately with all who didn’t speak up to see what their thoughts are.
  3. You do a blind vote (email, text, Slack) asking what is a reasonable amount of time for all to process and consider the direction. You follow up telling the team the decision date and set up time to do vote.

They all sound more cumbersome than necessary but what is the cost of 2000+ hours of work to your business?

This is hard stuff to get business to move forward and not all of the above suggestions are possible, given short time frames and may sound ridiculous. But if you had the safety and EQ culture to begin with, most of this goes away.

For those who didn’t speak-up or refrained from communicating in other ways, you may think that it’s their problem but ultimately it will become yours and everybody’s problem too.

We Are All Surrounded by Greatness

Many times it is the initial thought that is shared by the Introvert that starts an all-inclusive collaborative discussion by all that ultimately yields a better idea than the initially proposed one. Statistically, this is a fact and science has proven this. See Margaret Heffernan’s TED Talk on Super Chickens.

So how can you enable an optimal team? Build your social capital and if people aren’t able to bring up conflicting, controversial or challenging thoughts and ideas, you’re doing it wrong. All of this takes time to build – like all good things in life, such as Bourbon! Here are some tips to be a better people advocate:

  • Vulnerability Share : Be vulnerable and share one thing with an introvert on your team that reveals an alternative side of yourself to start the ball rolling. This will inevitably open up the doors of communication.
  • Invest Your Time : Connect one-on-one with everyone on your team – especially the introverts. The payoff compounds almost instantly.  You don’t have to be best friends with everybody but understanding them builds an unmatched team dynamic.
  • Build Trust : In advance of an announcement email you’re going to send or a meeting or even an idea that you have, share with them privately about what you’re going to cover and ask if they have any thoughts. They’ll appreciate the time to process and maybe even provide some insight that you could prompt in a meeting.
  • Make space : Yes, this is Psychological Safety. Advocate meeting routines that everyone gets a chance to share and/or contribute. Prompt questions to incite others to speak – “Hey Karin, I noticed you might have some thoughts on this – what do you think?…”
  • Engagement Preference(s)? : Ask if they have a preference. Maybe they want to be quiet in a meeting and prefer to share thoughts and ideas afterwards? Encourage them to convey this to others and also advocate this on their behalf.

You Already Know What To Do

Of course you each have your own cultures and dynamics and would know when best to make adjustments to make all of this work and ultimately create a safe environment. And I really believe everybody’s job is to do that. And in a real way not fake way. And, if you’re one of those first to talk people, and nobody else talks when you prompted it. Talk to those people outside of the meeting and ask them what they need or if they do want to talk to begin with. If they don’t, that is not your problem. all I’m getting at here is when you get everybody to talk you get equality and productivity and happiness and great ideas and innovativeness and creativeness and y’all get to go home and eventually get more time to have your bourbon and pie. ~Σ

Chris Escobar is an Introvert Coach and also helps teams become more efficient through organizational development work. He resides in San Jose California with his amazingly supportive wife Boom Boom, sweet and smart daughter Zolie and ever loving and very funny son Evanusky.

Oh, and a sassy Bichon named Lola.

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